

N If you are not sure if a call or in-person visit is real, please call our customer care center at the number below. N Though Duke Energy will frequently contact our customers by phone, email and text, we will never ask for personal information over the phone or demand immediate payment using prepaid credit or debit cards.

The latest scams promise “refund checks for overpayment” and ask for personal data, such as a birthdate, Social Security number or federal tax ID. STAY VIGILANT: SCAMMERS USING NEW TACTICSĭuring the pandemic, we’ve seen scammers try to trick customers into providing personal or financial information.
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This free service helps connect customers to local community agencies supplying aid for a wide range of needs, including help with energy bills. If you aren’t able to find an assistance agency serving your county, we suggest you call or visit 211.org. If you can’t afford your energy bill, agencies in your area can help. Our goal is to help match qualifying customers with agencies that can help make payments on your behalf. We are working closely with agencies in possession of CARES Act funds, LIHEAP dollars and other donation sources. N Customers with more complex needs can speak with a customer care representative Monday through Friday from 7 a.m. N Walk-in payment fees will remain suspended until December, and we are continuing to waive credit and debit card payment fees. Payment plans can be made easily online at /ExtraTime. Enrolling in an extended payment arrangement now is an important step you can take to avoid disconnection. N Duke Energy will resume disconnections for nonpayment in October. N We’re providing longer, more flexible payment arrangement timelines up to 14 months, giving you the freedom to choose what payment timeline works best for you.

As we return to normal billing and payment practices in October, we remain committed to helping our customers still experiencing financial challenges at this difficult time. Our commitment through the changes ahead.Īt the start of the pandemic, we stopped disconnecting electric service for nonpayment and waived all payment-related fees.

